At Batchitkro, we value your trust and aim to provide a smooth and reliable ticket booking experience. In rare cases of technical issues during ticket generation, the following refund terms apply:

1. Booking With Company Employee Presence

• If your booking is completed at the location by a company employee directly operating the system, you are eligible for a 100% refund if a verifiable technical issue prevents successful ticket generation.

• A “technical issue” is defined as:

  • Payment successfully made but ticket not issued.

  • System/server failure during transaction.

  • Printing error where no valid ticket is produced.

2. Booking Without Company Employee Presence

• If your booking is completed at the location without direct company employee involvement, refunds apply as follows:

  • 100% refund if payment was made but no ticket was generated due to a technical issue (as defined above).

  • 0% refund if a ticket has been successfully generated in the system, even if printing delays, minor glitches, or errors occurred.

3. Verification Process

• Refund eligibility will be determined only after internal verification of the technical issue through:

  • System transaction logs.

  • Payment confirmation records.

  • Ticket issuance records.

• Customer-provided claims without matching system records will not be considered valid.

4. Refund Processing Timeline

Approved refunds will be processed within 7–10 business days through the same payment method used for the booking.

5. Policy Updates

Batchitkro reserves the right to update, amend, or modify this refund policy at any time without prior notice.

Refund Policy